Terms of Service

Terms of Service

Effective Date: 1st July 2025
Company: HMS NESTIQ PRIVATE LIMITED (“Bathsy”, “we”, “us”)
Website: www.bathsy.in
Registered Office:
SRA Arcade, 4th Floor, 1st Block, Service Rd, HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka – 560043
Support Email: info@bathsy.in

1. Definitions

  • Customer means any individual or entity that accesses the Website or places an Order.
  • Order means a confirmed purchase of one or more Products via the Website.
  • Products means shower enclosures, hardware, and related accessories offered on the Website.
  • Services means delivery, installation, and any after‑sales support provided by Bathsy.

2. Scope & Acceptance

By accessing or using www.bathsy.in (the “Website”) or placing an Order, you agree to these Terms, our Privacy Policy, Return & Exchange Policy, and Refund Policy. If you do not agree, please do not use the Website or place any Orders.

3. Eligibility & Account Registration

Age Requirement: You must be at least 18 years old.

Registration: To place an Order, you may be required to create an account. You agree to:

  • Provide accurate, complete and up‑to‑date information.
  • Maintain the confidentiality of your password and account.
  • Notify us immediately of any unauthorized use.

4. Products, Pricing & Payments

Product Descriptions: We endeavour to accurately display all Products. However, we do not warrant that product images, descriptions, or specifications are error‑free.

Pricing:

  • All prices are in Indian Rupees (INR) and include applicable taxes unless stated.
  • We reserve the right to change prices at any time, but Orders already accepted will not be affected.

Payment Methods:

  • We accept credit/debit cards, net banking, UPI, and other methods displayed at checkout.
  • For custom or large orders, we may require a deposit or full advance payment.
  • EMI or installment facility—if offered—will be subject to the terms communicated at checkout.

5. Order Processing, Acceptance & Cancellation

Order Confirmation: After placing an Order, you will receive an email confirmation at the address you provided.

Acceptance: All Orders are subject to acceptance by us; we may decline at our discretion (e.g., stock unavailability, pricing errors).

Cancellation by Customer:

  • You may cancel a standard Product Order within 24 hours of placement without penalty.
  • Custom Orders (e.g., bespoke enclosures) are non‑cancellable once fabrication begins.

Cancellation by Bathsy: We may cancel or refuse any Order if we suspect fraud, pricing error, or legal non‑compliance. In such cases, any amounts paid will be refunded promptly.

6. Delivery & Installation

Lead Time: Estimated at 7–21 business days from Order confirmation, depending on customization and location.

Site Readiness: You must ensure the installation site is clear, accessible, and meets any specifications we provide.

Delays & Rescheduling:

  • We will notify you of any material delays.
  • Repeated rescheduling by you may incur additional fees.

7. Return & Exchange, Refunds

Return & Exchange: Please refer to our Return & Exchange Policy for full details. In summary:

  • Standard Products may be returned within 7 days in unused condition.
  • Custom Products are not eligible for return or exchange.

Refunds: Handled per our Refund Policy. Any approved refund will be issued via the original payment method within 7–14 business days.

8. Warranty & After‑Sales Support

Warranty Coverage:

  • Hardware: 10 years against manufacturing defects.
  • Glass: 3 years against breakage or defects.

Exclusions: Damage due to misuse, improper installation by third parties, or natural disasters.

Claim Procedure:

  • Email info@bathsy.in with Order details, photos of the issue, and your contact information.
  • Our team will assess and guide you through repair or replacement.

9. General Obligations & Restrictions

You agree that you will not, and will not assist or enable others to:

  • Use the Website for any illegal or unauthorized purpose.
  • Infringe Bathsy’s (or any third party’s) intellectual property or other rights.
  • Transmit any viruses, worms, defects, trojan horses, or any malicious code.
  • Interfere with or disrupt the integrity or performance of the Website.

10. Unauthorised Transactions

  • Bathsy is not responsible for any fraudulent or unauthorized transactions conducted through your account.
  • You must promptly notify us if you suspect any unauthorized use of your account or payment details.

11. Updates, Modifications & Availability

  • We may update, suspend, or discontinue any aspect of the Website (including content, features, or hours of availability) at our sole discretion and without notice.
  • Bathsy will not be liable for any modification, suspension, or discontinuance of the Website.

12. Intellectual Property Rights

All content, features, designs, and functionality on this Website (including text, graphics, logos, images, and software) are the exclusive property of HMS NESTIQ PRIVATE LIMITED or its licensors and are protected by Indian and international copyright, trademark, and other intellectual property laws. No portion may be reproduced without our prior written consent.

13. Third‑Party Resources

The Website may contain links to third‑party websites, resources, or services. These are provided for convenience and do not imply endorsement.

Bathsy is not responsible for the availability, content, or practices of any third‑party sites, and you access them at your own risk.

14. Disclaimer of Liabilities

To the fullest extent permitted by law:

  • Bathsy provides the Website and Products “as is” and disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.
  • Bathsy will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or Products, even if advised of the possibility of such damages.

15. Indemnification

You agree to indemnify and hold harmless HMS NESTIQ PRIVATE LIMITED and its officers, directors, employees, and agents from any claims, losses, liabilities, damages, or expenses (including legal fees) arising from your breach of these Terms or your actions on the Website.

16. Force Majeure

Bathsy will not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, acts of government, labor disputes, or Internet disruptions.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

18. Changes to These Terms

We may revise these Terms from time to time. Changes will be posted on the Website with an updated “Effective Date.” Your continued use after changes constitutes acceptance.

19. Contact Information

If you have any questions or concerns regarding these Terms, please contact:

HMS NESTIQ PRIVATE LIMITED
SRA Arcade, 4th Floor, 1st Block, Service Rd, HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka – 560043
Email: info@bathsy.in