Bathsy Assurance & Care Program

Bathsy Assurance & Care Program
Effective Date: 1st July 2025

Company: HMS NESTIQ PRIVATE LIMITED (“Bathsy”, “we”, “us”, “our”)
Website: www.bathsy.in
Registered Office:
SRA Arcade, 4th Floor, 1st Block, Service Rd, HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka – 560043
Email: info@bathsy.in

1. Introduction & Our Commitment

At Bathsy, we are committed to providing you with high-quality shower enclosures and accessories designed for lasting beauty and functionality. This document outlines the warranty coverage for your Bathsy products and provides essential care instructions to help you maintain their pristine condition and ensure their longevity.

Proper installation and maintenance, as detailed herein, are crucial for the validity of your warranty.

2. Bathsy Product Warranty

Bathsy offers a limited warranty on its shower enclosures and components against defects in materials and workmanship under normal use and service, subject to the terms and conditions outlined below.

  1. a) Warranty Period:
  • Hardware (Hinges, Handles, Brackets, Rollers, Channels, Support Bars, Screws, Gaskets): 10 Years
  • Glass (Toughened Safety Glass): 3 Years
  • Profiles (Aluminium/Stainless Steel Frames/Channels): 5 Years
  1. b) What the Warranty Covers:
  • Defects in materials (e.g., faulty alloy or tempered glass).
  • Defects in workmanship (e.g., misaligned components).
  • Structural integrity issues due to manufacturing flaws.

3. Warranty Exclusions & Limitations

This warranty does not cover:

  • Improper installation or unauthorized service.
  • Misuse, physical damage, or abnormal use.
  • Improper cleaning with harsh chemicals or abrasives.
  • Normal wear & tear or discoloration due to age.
  • Unauthorized repairs or alterations.
  • Damage from natural disasters (flood, fire, etc.).
  • Incidental or consequential damages.
  • Products not purchased directly from Bathsy or its authorized partners.
  • Labour costs for removal or reinstallation unless explicitly covered.

4. Making a Warranty Claim

To claim your warranty:

  1. Notify Immediately: As soon as a defect is noticed.
  2. Gather Details:
  • Full Name & Contact Info
  • Order ID / Invoice Number
  • Date of Purchase
  • Description of the Issue
  • Clear Photos or Video
  1. Send via Email: info@bathsy.in
  2. Review Process:
  • Assessment by Bathsy’s technical team.
  • Additional info/site visit may be requested.
  1. Resolution Options:
  • Repair of the component
  • Replacement (part or product)
  • Store credit

5. Care Instructions for Your Bathsy Shower Enclosure

  1. a) General Cleaning DOs:
  • Clean regularly after each use.
  • Use pH-neutral, non-abrasive cleaners.
  • Use a soft cloth or sponge.
  • Squeegee after showers to prevent buildup.
  • Rinse and dry all surfaces.
  1. b) Component-Specific Tips:
  • Glass: Wipe daily; use vinegar-water mix or mild glass cleaner.
  • Hardware: Clean with soap and water; dry immediately.
  • Profiles: Use soft cloth and mild detergent; avoid prolonged moisture.
  1. c) DON’Ts:
  • No abrasive pads, scouring agents, steel wool.
  • No acid/alkaline cleaners, bleach, thinners.
  • No sharp tools (e.g., knives) for scraping.
  • No excessive force on doors or panels.
  • Don’t leave residue or soap scum.
  • Avoid wax or silicone-based products.

6. Important Notes & Disclaimer

  • Ensure professional installation.
  • Minor variations in finish or tone are natural.
  • This policy works in conjunction with Bathsy’s Terms of Service, Privacy Policy, and Return & Exchange Policy.

7. Contact Us

For warranty assistance or product care guidance:

Email: info@bathsy.in
Phone: +91 6364940694
Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST