Privacy Policy

Privacy Policy

Effective Date: 1st July 2025
Company: HMS NESTIQ PRIVATE LIMITED (“Bathsy”, “we”, “us”, “our”)
Website: www.bathsy.in
Registered Office:
SRA Arcade, 4th Floor, 1st Block, Service Rd, HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka – 560043
Email: info@bathsy.in

1. Introduction

This Privacy Policy (the “Policy”) details how HMS NESTIQ PRIVATE LIMITED, operating as Bathsy, collects, uses, discloses, and protects your personal information when you access and use our website, www.bathsy.in (the “Website”), and related services.

By visiting our Website, placing an Order, or interacting with our services, you acknowledge that you have read, understood, and agree to the collection and use of your personal information as described in this Policy. Your privacy is important to us, and we are committed to safeguarding your data in compliance with applicable Indian laws and regulations.

2. Information We Collect and Why We Collect It

a) Information You Directly Provide to Us:

  • Contact & Account Information: Your name, email address, phone number, and shipping/billing address.
    Purpose: To create and manage your account, fulfill orders, process payments, deliver products, provide customer support, and send essential transactional communications.
  • Order & Transaction Information: Product details, order history, and payment information (e.g., transaction ID, masked credit card numbers).
    Purpose: To process your transactions, manage your orders, facilitate returns/refunds, and for internal accounting. Note: We do not store full credit card details; all payments are securely handled by third-party gateways.
  • Communication & Support Information: Messages and content shared through forms, chat, email, or phone.
    Purpose: To offer customer support, respond to inquiries, and improve service.

b) Information We Collect Automatically:

  • Usage Data: Pages viewed, time spent, links clicked, search queries, and navigation paths.
    Purpose: To analyze behavior, improve design and functionality, and personalize experiences.
  • Technical Data: IP address, browser type/version, OS, device type, screen resolution, timestamps, etc.
    Purpose: For site security, troubleshooting, and optimization across devices.
  • Location Data: Inferred via IP address.
    Purpose: To deliver region-specific services or offers (e.g., installation availability).

3. How We Use Your Information

  • Service Delivery: To fulfill orders, process payments, deliver products, and provide installations.
  • Personalization: Tailoring experiences and recommendations.
  • Communication: Sending transactional updates and—with consent—marketing materials.
  • Improvement & Analytics: Enhancing the Website, services, and product offerings.
  • Security & Fraud Prevention: Detecting and preventing fraud and protecting accounts.
  • Legal Compliance: Meeting legal and regulatory requirements.
  • Customer Support: Responding to and resolving queries.

4. How We Share Your Information

We do not sell or rent your personal data. We may share it with:

  • Service Providers: For payment, logistics, installation, hosting, and customer support. These providers are contractually bound to safeguard your data.
  • Marketing & Advertising Partners: Non-personal data may be shared for campaigns, only with your consent.
  • Legal Compliance: As required by law or for fraud prevention.
  • Business Transfers: If Bathsy is involved in a merger or acquisition, your data may be transferred accordingly. You will be notified if this occurs.

5. Your Data Privacy Rights

You have the following rights:

  • Right to Access: Request access to the data we hold about you.
  • Right to Rectification: Request corrections to inaccurate data.
  • Right to Erasure: Request deletion of your data, subject to legal obligations.
  • Right to Withdraw Consent: Stop any processing done with your consent.
  • Right to Opt-Out of Marketing: Unsubscribe using the link in our emails.

To exercise these rights, contact our Grievance Officer (see Section 11).

6. Data Security

We employ physical, technical, and administrative safeguards like encryption, firewalls, and access controls. While we strive for complete security, no online system is 100% secure. We urge users to maintain strong passwords and take precautions when sharing personal data.

7. Cookies and Tracking Technologies

We use cookies and similar technologies:

  • Cookies: Store preferences, login status, and browsing activity.
  • Web Beacons: Track email open rates and website activity.

You can control cookie settings via your browser. Disabling cookies may limit site functionality.

8. Children’s Privacy

Our Website is not intended for children under 18. We do not knowingly collect data from minors. If we become aware of such collection, we will promptly delete the data. Contact us if you believe a child has submitted information.

9. Third-Party Websites

We are not responsible for the privacy practices of third-party sites linked on our Website. Please review their policies before interacting with them.

10. Changes to This Privacy Policy

We may revise this Policy periodically. Any changes will be posted on this page with a revised “Effective Date.” Material updates will be communicated via email or a prominent notice. Continued use constitutes acceptance of the updated Policy.

11. Grievance Officer / Contact Information

Grievance Officer
HMS NESTIQ PRIVATE LIMITED
SRA Arcade, 4th Floor, 1st Block, Service Rd, HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka – 560043
Email: info@bathsy.in

We are committed to addressing all concerns promptly and transparently.